Penguicon 2017

Imagine that a big hulking barbarian asks you for a scroll of cure poison so they can save the king from death. Even if you give them the best scroll ever, they will fail at their quest because they can't read magic. That is the situation we are all too often presenting our users with when we build software for the wrong persona. This session will be a hands-on workshop for anyone in the tech industry exploring how and why we can use personas in a meaningful way. To make it more tangible, we'll frame the concept of users as characters in an RPG. We'll center the lessons learned around a fictitious project, and will include take-home materials. At the end of the workshop you'll have experienced how to effectively bring a human element to your project through character sheet personas.